Courier Terms

It is published because a term hidden until signup is not a term anybody agreed to, and because the parts that are settled are worth stating. It is not published as a contract ready to be accepted, and the platform does not yet accept courier signups against it.

The unresolved question is what a courier legally is in each of our markets. Until that is answered by the owner with an accountant and a lawyer in each country, several of the clauses below cannot be written, and writing them anyway on an assumption would be worse than leaving them out.

In the United States a courier delivering through a platform is ordinarily an independent contractor, and in California that position rests on Proposition 22. Annual reporting is on a form 1099-NEC. Several cities set a minimum payment per delivery or per hour — New York City and Seattle both do, and their rates change annually.

In Greece a courier is ordinarily self-employed, holds a tax number, and issues an invoice to the platform; a payment is the discharge of that invoice. But Directive (EU) 2024/2831 on platform work must be brought into Greek law by 2 December 2026, and it introduces a presumption of employment whose scope in Greece is not yet settled.

If a Greek courier turns out to be an employee, this is the wrong kind of document and a payout is payroll rather than a payment.

You decide whether to accept a delivery offered to you. Declining one does not penalise you and is not recorded against you as misconduct.

You will be told what a delivery pays before you accept it, and that is what it pays. It does not change afterwards because a customer changed their tip or an order was refunded.

Where a week produces more reversals than earnings, the shortfall is not carried forward as a debt against your future work.

You must be legally entitled to work and to ride or drive where you do, and to hold whatever licence and insurance that requires.

We record your position while you are holding a delivery, so that the customer can see where their food is and so we can tell whether it arrived. We do not record it when you are not holding one.

Those positions are deleted after 30 days. That is a scheduled job, not a policy statement.

We do not ask for your consent to this and we would not rely on it if we did: consent given by somebody who depends on a platform for work is not freely given, and treating it as though it were would make the processing unlawful rather than agreed.

Where a photograph is taken as proof of delivery, it is deleted after 30 days. The record that it existed survives so that nobody can claim there never was one.

We will tell you why, in writing, and you can challenge it and reach a person. A decision to stop offering somebody work is not one a machine should make alone, and we do not make it that way.

Today, every tip a customer leaves goes to the restaurant, including on a delivery carried by one of our own couriers. This is shown to the customer at checkout in those words.