Terms of Service

Angie Eats operates an ordering platform. Restaurants list their menus on it, you place orders through it, and we arrange for those orders to reach you. These terms govern your use of the platform and the orders you place through it.

These terms are published in English only. There is no Greek version, and we will not machine translate one, because a contract in a second jurisdiction that no lawyer has read is a liability rather than a convenience. If you are ordering in Greece, Greek consumer law applies to you regardless of the language this document is written in, and nothing here reduces it.

The restaurant makes the food and sells it to you. It decides what is on its menu, what is in each dish, how it is prepared, and whether it can meet a request you make. We do not cook, we hold no recipes, and everything shown about what is in a dish is the restaurant's own statement rather than anything we have checked. Section 8 says more about that, and it matters more than anything else in this document.

We are not a passive noticeboard, and we do not claim to be one. We display the menu, we set the price you are shown, we take your payment, we may arrange the delivery, and we handle refunds. Where something goes wrong with any of those things, it is ours.

For card orders we are the party that takes the money. Your card is charged by Angie Eats, your receipt comes from Angie Eats, and we pay the restaurant afterwards. In the United States this also means we are generally the "marketplace facilitator" for sales tax purposes and collect and remit it. That is a real difference from a platform that merely introduces you to a restaurant, and we would rather state it than have it discovered.

Every price on the platform is calculated by our own pricing code at the moment you are shown it, and the same code runs again when your order is placed. The total you confirm at checkout is the total we charge. If they ever differ, the lower one stands and we will refund the difference without asking you to.

Menu prices on the platform may be higher than the price the same restaurant charges if you walk in or telephone. We add a margin to the menu price, and that margin is part of what pays for the platform. Fees for service and delivery, and tax, are shown separately before you pay.

No part of pricing is decided by an artificial intelligence model, and prices are not personalised to you. We do not charge one customer more than another for the same basket at the same restaurant at the same time. See the Automated Processing notice for why that is an architectural property rather than a promise.

When you confirm an order you are making an offer. The contract is formed when the restaurant accepts it, which is normally within a few minutes. If no restaurant accepts, no contract is formed and any hold on your card is released.

You do not need an account to order. If you scan a code at a table, or check out as a guest, you are agreeing to these terms at the moment you confirm the order and not before. We will not put a consent screen between you and a cup of coffee.

We keep a record of which version of these terms was in force when you ordered. If we change them, your past orders remain governed by the version that was published when you placed them.

You can cancel before the restaurant accepts your order and you will not be charged. After a restaurant has accepted and started cooking, cancellation is at the restaurant's discretion, because the food has been made.

If the kitchen never picks up your order, our system cancels it and refunds you automatically, without you having to ask and without anybody having to decide. That is our failure, not the restaurant's, and it is treated as ours.

If the food is wrong, missing, or not what was described, tell us. Where the problem is with the food itself we will normally refund you and recover the cost from the restaurant. Where the problem is with the platform or the delivery, we carry it.

The 14-day right of withdrawal for distance contracts does not apply to food prepared and delivered to order. That is not our rule: Article 16 of the Consumer Rights Directive (2011/83/EU) excludes goods liable to deteriorate rapidly and services already performed.

Everything else in Greek and EU consumer law does apply, in full, and nothing in these terms reduces it. That includes your rights where goods are not as described, the prohibition on unfair contract terms under Directive 93/13/EEC, and your right to bring a claim in the courts of the place where you live.

If we cannot resolve a complaint between us, you may use an out-of-court dispute resolution body. We will name the body we participate in before launch in Greece.

We are responsible for the platform working, for charging you the amount you agreed, for refunding you when we say we will, and for handling your personal data properly. Where we fail at any of those, we are liable for the loss that failure causes.

The restaurant is responsible for the food: what is in it, how it is made, whether it is safe, and whether it matches its description. We do not verify any of that, and we say so plainly rather than burying it.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which the law does not allow us to exclude. Any attempt to do so would be void, and in the EU an unfair term is frequently struck out in full rather than read down — which would leave us with less protection, not more.

Beyond those, and to the extent the law allows, we are not liable for loss that was not reasonably foreseeable, for business losses, or for the acts of a restaurant in preparing food.

We do not hold recipes or ingredient lists for any dish. What we hold is what the restaurant has told us: free-from labels it has ticked, and, for each of the nine major allergens, its own answer of "contains", "does not contain", or nothing at all. Every one of those is the restaurant's statement. We do not check any of them, we do not inspect kitchens, and we do not test food.

Where a restaurant has not answered, we say so in those words and show you which allergens it has not answered for. A missing answer is not a statement that a dish contains an allergen and it is not a statement that it does not.

We cannot tell you that any dish is safe for you, and we will never say that. Tell the restaurant about your allergy directly. If you record an allergy with us it is sent to the kitchen with your order, and the restaurant is the only party who knows what is in the food and how it is prepared.

The Allergen and Dietary Notice sets this out in full, and our ordering assistant shows you the same words before it suggests anything. They are the same words on purpose.

Where a restaurant sells alcohol or another age-restricted item through the platform, you must be old enough to buy it where you are, and you may be asked to prove it at handover. The person handing it over may refuse, and if they refuse you may still be charged for it.

We may change these terms. When we do, we publish a new version with its own date, and the old version stays available at its own address so you can see what you agreed to.

A change never applies backwards. Orders you have already placed are governed by the version in force when you placed them.

We do not treat continued use of the platform as agreement to a materially worse term. Where a change materially affects your rights we will ask you again rather than assume.

For orders placed in the United States, these terms are governed by the law of the state in which the order was delivered or collected.

Nothing in these terms waives any right you have under a state consumer protection statute, and any purported waiver of such a right is void.

For orders placed in Greece, Greek law applies and you may bring proceedings in the courts of the place where you live. Nothing in these terms deprives you of the protection of mandatory rules of the law of your country of residence.

Support requests, complaints and legal notices all reach us at the addresses published on the platform. A complaint about an order is answered by a person.