How it works
From your address to your door
Ordering, step by step
Say where you are
Type an address — home, an office, a hotel — and pick it from the suggestions, or use your device’s location. Every restaurant you are then shown was checked against that exact point, so the list is what can actually reach you rather than what happens to be nearby.Choose a restaurant, with the fee already on the card
Each result carries its delivery fee for your address, its rating, and an estimated time. Kitchens that cannot deliver to you are shown greyed with the reason instead of being quietly removed. You can search by restaurant, by city or by dish, so “pad thai” works as well as “Thai Palace”.Build the order
Sizes, add-ons and options are the restaurant’s own, with the price of each choice shown as you make it. You can leave a note on any single item — “no onions” goes to the kitchen attached to the dish it belongs to, not to the order as a whole. The fee and the minimum order for your address sit above the menu the whole time.Check out and see the real total
Delivery or collection, the address, a coupon if you have one, a tip if you want to leave one. The total is calculated by the server — items, service fees, delivery, tax and tip, itemised — and it is the amount that gets charged.Follow it, and tell us if it goes wrong
The order screen shows where it has got to: received, accepted by the kitchen, being made, ready, on its way, delivered — and once a courier is carrying it, how far away they are. From the same screen you can cancel while cancelling is still possible, or report a problem after that.
Delivery or collection
Every restaurant on Angie Eats can be set up for delivery, for collection, or for both — it is their choice, and you switch between the two on the results page. Collection orders have no delivery fee and no delivery minimum, so the same basket can cost meaningfully less if you are walking past anyway.
For delivery, the restaurant decides how far it will go by drawing delivery zones on a map. A zone carries its own fee and its own minimum order, which is why two addresses on the same street can occasionally be priced differently — and why we resolve the fee against your real address rather than showing one flat number on every card.
Who carries the food depends on the restaurant. It may be an Angie Eats courier, or the order may be handed to a delivery network the restaurant uses. Either way the fee you were quoted does not change afterwards.
What you pay, line by line
The food
The price on the menu, including any options you picked. A restaurant may choose to price its Angie Eats menu differently from the menu on its counter — that is the restaurant’s decision, and the price you are shown is the price you pay.
Delivery
Set by the restaurant, per zone, and resolved against your address before you open the menu. Some restaurants make delivery free above a basket size; when yours does, the search results say so.
Service fees
Some restaurants carry a service fee. When one applies it is a named line on the checkout total and on your receipt, never folded into the food price.
Tax
Calculated for the market the restaurant is in, at the rate configured for that restaurant, and shown as its own line. An unconfigured rate and a deliberate zero are different things and the platform keeps them apart.
The tip
Optional, and calculated on the food total only — never on fees, delivery or tax. It is passed through in full to the restaurant, which is also how the platform’s own ledger records it.
Coupons and rewards
A restaurant’s coupon code is applied by the server, so the discount you see is the discount that was actually allowed. Orders also earn reward points on your account, with the statement they came from on the rewards screen.
The minimum order, if there is one, applies to the food — not to the total after fees. If your basket is short, checkout says so before you get to the payment step rather than after.
After you order
The order screen updates as the kitchen moves it along. Cancelling is possible until a restaurant has committed to making the food — the button disappears at that point rather than staying there and failing, because the platform asks the server what is still allowed instead of running its own countdown in your browser. Once a kitchen has accepted, the way through is “report a problem”, which reaches an operator with the order attached.
Following the courier. Once your food is on its way, the order screen shows how far away the courier is — written out in words, and drawn as a simple diagram with distance rings around your address. It is a straight-line distance rather than a street map, and it is drawn by us from two points, so no map service is involved at all: nobody outside Angie Eats is told where you live, on this order or any other.
If we have not heard from the courier’s phone for two minutes, the position disappears and the screen tells you how long ago we last heard, instead of leaving a pin sitting where it stopped. A marker that has quietly stopped moving is worse than an honest gap: you stop phoning, keep waiting, and find out at the end.
Your account
You can search, read menus and build a basket without an account. One is asked for when you go to check out, so there is a receipt, an order you can follow, and somewhere for a refund to go.
The account keeps your past orders with one-tap reorder, your saved addresses, your favourite restaurants, and your rewards points and tier.