Restaurant Partner Agreement

This is the agreement between Angie Eats and a restaurant listing on the platform. It is published openly and can be read in full before signing up, without an account and without a login. Every previous version stays published at its own address.

It is written in plain language on purpose. Under Article 3(1) of Regulation (EU) 2019/1150 a term that is not plain, intelligible and easily available at every stage of the relationship — including before you sign up — is null and void, so an unreadable contract is not a stronger one.

Commercial terms specific to you — your commission rate, your fees, your payout schedule — are agreed separately and recorded on your account. Where they conflict with this document, they win.

You make and sell the food. You decide your menu, your recipes, your prices, your opening hours and whether you accept an order. You are the food business operator and you hold the licences.

We run the platform: we list you, we show your menu, we take the customer's payment, we may arrange delivery, and we pay you. For card orders we are the merchant of record — the customer's card is charged by us and we settle to you afterwards. In the United States that also generally makes us the marketplace facilitator for sales tax.

We are not your agent and you are not ours. Neither of us can bind the other.

Before you can sell to consumers in the EU we must obtain and make best efforts to verify: your name, address, telephone number and email; a copy of an identification document or an electronic identification; your payment account details; your trade register and registration number where you have one; and a self-certification from you that you will only offer goods and services that comply with EU law. Article 30 of the Digital Services Act requires this and it is not optional for either of us.

Your name, your registration details and your self-certification are shown to consumers on the pages where your food is offered. Your identification document and your payment account details are not.

If we have reason to believe any of it is wrong, incomplete or out of date, we will ask you to fix it, and if you do not we must suspend your ability to sell until you do. You can complain about that decision under section 14.

You are responsible for the accuracy of what you give us and for keeping it current.

The main things that decide where you appear in a customer's results are: how close you are to them, whether you are open and accepting orders now, how well your menu matches what they searched for, your customer ratings, and your recent reliability — how often you accept orders and how often food arrives on time.

Where you can pay for placement, that placement is labelled as sponsored to the customer wherever it appears, and paying does not change any of the parameters above; it adds a marked slot rather than reordering the unpaid results.

We do not publish the algorithm itself. Article 5(6) of Regulation (EU) 2019/1150 expressly does not require it, and publishing it would let it be gamed to customers' cost.

Commission on the value of the items you sell, at the rate recorded on your account. Commission is charged on the item total: not on tax, not on tips, not on the delivery charge.

A margin we add to your menu prices before showing them to customers. The customer pays the marked-up price, you are credited your price, and the difference is ours. Your own price is what you set and is what everything owed to you is calculated from.

Fees per sales channel, and where applicable a fixed monthly charge, both as recorded on your account. Some fees are shared with the customer, and your account shows which.

We pay you the rest on the payout schedule recorded on your account. Tips pass through to you in full. Sales tax passes through for you to remit except where we are required to collect and remit it as a marketplace facilitator, in which case we do and we tell you.

Where a customer is refunded because of the food — it was wrong, missing, cold, late from your kitchen, or not as described — the refund is recovered from you, pro rata across the order so that our commission on the refunded portion comes off too.

Where a customer is refunded because of us — our ticket never reached your kitchen, our software failed, our courier lost it — we carry it and you keep nothing you would not otherwise have kept. Our system already does this without either of us deciding: an order your kitchen never acknowledged is cancelled and refunded automatically, and it is recorded as our fault.

A chargeback is a customer disputing a charge with their bank. Because we are the merchant of record the money is taken from us first. Where the underlying reason is the food or your handling of the order, we may recover it from you, together with the scheme fee, and we will tell you the reason we were given before we do. Where the reason is ours, we carry it. Where the customer's bank finds fraud on the card rather than a problem with the order, we carry it.

We will not recover a chargeback from you where we did not give you the chance to give us evidence to defend it.

You receive the customer's name, their telephone number, their delivery address where you are delivering it yourself, what they ordered, and any allergy or dietary notice they declared. Where a customer's order appears in your own order history you can also see their email address.

You are a separate controller of that information, not our processor. You receive it to make and hand over food you are selling, which is your own purpose, and you meet your own food-safety, tax and consumer-law obligations with it.

You may use it only to fulfil that order and to deal with a question about that order. You must not keep it longer than you need it for those purposes and for your own legal record-keeping. You must not add the customer to a mailing list, market to them, profile them, sell their details, or use them to contact the customer outside the order — not because we are protective of a list, but because you have no lawful basis for any of it and the customer did not give their details to you for that.

An allergy a customer declares is health information and in the EU it is special-category data. Use it to make the food safely and for nothing else. Do not store it against a customer profile of your own.

If a customer asks you to delete their information, or asks us and we pass it on, do it, and tell us. If you have a personal data breach affecting information you got from us, tell us without undue delay and in any event within 24 hours, so that we can meet our own 72-hour deadline.

We are the single point of contact for a customer exercising their data protection rights, and we will not send a customer to you to be dealt with.

We hold no recipes and no ingredient lists, and we make no allergen claim of our own about any dish. Everything a customer sees about what is in your food is YOUR statement: the free-from labels you tick, and your answer for each of the nine major allergens. We record who stated each one and when, and we display it as yours.

You are responsible for the accuracy of every one of them, for keeping them current when a recipe or a supplier changes, and for answering a customer who asks. A label or an allergen answer that is wrong is your statement, not ours.

Where you have not answered for an allergen we show the customer that you have not answered. We will not convert your silence into a claim that a dish is free of anything, and neither may you rely on us to.

You must act on an allergy notice that reaches your kitchen with an order, or refuse the order. Both are acceptable; ignoring it is not.

You must hold and maintain public liability and product liability insurance appropriate to a food business in your market, and provide evidence of it on request. This is the clause that actually protects both of us: the risk of your food sits with the business that made it and is covered, rather than sitting with whoever a claimant sues first.

You will indemnify us against claims, losses and reasonable costs arising from your food, your descriptions of it, your dietary and allergen labels, your staff, your premises, your licences, and your breach of this agreement.

That indemnity does not extend to anything caused by us. We are not indemnified against our own negligence, our own breach, or our own failure to pass an order to you correctly.

Neither of us excludes liability for death or personal injury caused by our own negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not permit to be excluded. In the EU those exclusions would be void, and an unfair term is frequently struck out in full rather than trimmed, so an aggressive clause would leave us both with less certainty rather than more.

Beyond that, neither of us is liable to the other for indirect or consequential loss, and neither of us is liable for the other's failure.

Nothing in this section stops a customer bringing a claim against either of us. It allocates the risk between us; it does not bind them.

We may restrict, suspend or remove your listing for the following reasons and no others: a serious or repeated food-safety concern; an order of a court, regulator or authority; losing a licence you need; fraud, or a pattern of orders we reasonably believe to be fraudulent; a persistent failure to accept or fulfil orders; a persistent pattern of substantiated customer complaints; menu or allergen information we have reasonable grounds to believe is unsafe or unlawful; non-payment of what you owe us; a breach of this agreement you have not fixed after being asked; or your identity information being wrong, incomplete or out of date under section 3.

If we restrict or suspend individual items or your listing, we will give you a statement of reasons at or before the moment it takes effect, in writing, saying what specifically we relied on — including the substance of any complaint or third-party report — and which of the grounds above we are using.

If we terminate you altogether we will give you that statement of reasons at least 30 days before it takes effect, unless we are legally required to act faster, or you have repeatedly breached this agreement.

You can challenge any of it under section 14, and if we were wrong we will reinstate you without delay and restore your access to your data.

We will give you at least 15 days' notice in writing before a change takes effect, and longer where you would need time to make technical or commercial changes to deal with it — a change to commission, to payout timing or to how you connect to us will always get longer.

During the notice period you can end this agreement, and it will end within 15 days of you telling us.

We will not make a change apply backwards, except where the law requires it or where the change is in your favour.

The two exceptions to the notice period, and they are narrow: where the law obliges us to change something faster than that, and where we have to act on an unforeseen and imminent security, fraud or malware danger.

You can end this agreement at any time on 30 days' notice, and we will not charge you for leaving. Ending it does not affect orders already placed or money already owed either way.

After it ends we keep: your order and payment records for as long as tax and accounting law requires; your identity information under section 3 for six months and then we delete it; and your menu content for 30 days in case you come back, after which it is deleted.

You can export your own menu and your own order history at any time while the agreement is live, and for 30 days after it ends.

You can complain to us about anything: a decision we made, a technical problem, something we did or did not do, or something in this agreement. It is free, it is handled by a person, and we will answer you individually and in plain language rather than with a template.

Complain through your merchant console or by writing to us. We will acknowledge it, tell you who is dealing with it, and give you an answer with reasons.

If we cannot resolve it between us, we are willing to go to mediation. The mediators we will engage with are named below and we will pay a reasonable share of the cost.

None of this stops you going to court at any point, before, during or after.

Other places your food may appear: we may show your listing on our own websites and apps, on a page branded as yours, embedded in your own website, and through partners who connect to us. We will tell you before adding a new channel and you can ask us not to use it.

Intellectual property: your name, logo, photographs and menu text stay yours. You give us permission to use them to show and promote your listing while this agreement lasts, and we stop when it ends. Anything we make — the platform, its software, its own text — stays ours.

Treating our own business differently: we do not operate restaurants, own kitchens or sell our own food on this platform. If that ever changes we will tell you what different treatment applies before it does.

Other services we offer you: any additional service we offer — equipment, delivery, promotion, financing — is optional, priced separately, and you are free to buy it elsewhere or not at all. We do not require you to take one to keep your listing.

Selling elsewhere: we do not require you to charge the same prices here as anywhere else, and we do not restrict what you offer through your own website, your telephone line, or another platform.

Your identity is shown clearly to customers on every page your food appears on.

For a restaurant in Greece, Greek law applies and the Greek courts have jurisdiction. For a restaurant in the United States, the law of the state in which the restaurant operates applies.

Where you are established in the EU, Regulation (EU) 2019/1150 applies to this agreement whatever it says about governing law, and nothing here reduces it.